Your information and privacy

Terms Abroad uses the information you provide to review your enquiry, deliver your chosen services and contact you about your application.

What we collect

Enquiries include your contact details, education and travel background. Once your package payment is confirmed, private forms may ask for identity documents, financial evidence, family and employment details, and medical reports when relevant to medical travel. Provide only the information requested for your case.

Where your application is stored

Application answers and uploaded documents are stored in Canada. The public website is served through Cloudflare; application forms send your answers directly to our Canadian backend. Browser verification does not send your application answers or documents to Cloudflare.

Who can access your case

Your private account gives you access to your own cases. Authorized Terms Abroad staff can review them and prepare your application. Documents are stored privately; download links expire. We do not publish applicant records.

Payments and consultations

Stripe handles card details directly. TidyCal handles consultation availability and booking. Our application does not store your card number. Service providers may process payment, booking and email information in other countries.

Your choices

You can contact us to ask about your information, correct it, or request deletion. We will explain any records we need to retain for active services or applicable obligations. Do not send passport or medical files through ordinary email; use your private application form.